Refund policy
1. Principle
CCO is a digital service whose features (analyses, optimisations, translations, letters, content generation) are provided immediately after purchase and incur a real cost with each use. A free trial lets you test the service before any payment. Consequently, a purchase is refunded only when the paid service was not provided.
2. Cases entitling you to a refund
- Payment collected without the plan being activated on the account (after verification on our side).
- Double charge for the same purchase.
- Proven technical problem with the service preventing use of the plan (feature unavailable or repeatedly failing), not resolved within a reasonable time after being reported. In that case, you choose between a refund and an equivalent extension of the plan.
3. Cases not entitling you to a refund
- Change of mind after purchase.
- Dissatisfaction with the content produced by the artificial intelligence: results depend on the track record entered and the targeted job, and every suggestion is subject to your validation before being applied.
- Plan quotas not fully used at the end of the period.
- No reply or rejection from an employer: CCO plays no part in recruitment decisions.
4. Monthly subscriptions and yearly plans
A monthly subscription can be cancelled at any time from Settings › Subscription. Cancellation stops the renewal: the plan remains active until the end of the month already paid, and that month is not refunded, neither in full nor pro rata. A yearly plan (Create or Pro) is a one-off payment giving access to the plan for twelve months, with no automatic renewal; it is not refundable once access is activated, except in the cases of point 2. A Pro top-up (one-off payment, units credited immediately to the account) is not refundable once credited, except in the cases of point 2.
5. How to make a request
Write to us via the contact page stating the account's email address, the purchase date and the problem encountered. We reply within 3 working days. Payments are processed by our merchant of record: when a refund is granted, it is returned to the original payment method, usually within 5 to 10 working days depending on your bank.
6. Free trial
The free trial involves no payment and is therefore not covered by this policy.